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MCHB Learning multimedia presentations from MCHB
This custom search will return results from the webcast and presentation archive.

Archived Presentations

   

Recent Webcasts (3 most recent)

MCH Learning

If you've passed the technical check for live webcasts but you're still having problems, here are some solutions to common problems. Turn off your pop-up blocker if the solutions do not appear when you click them.

Problem: Connection | Audio | Video | Mac Users | Java and JavaScript

Connection problems

Nothing happens when I click on "Go to the Event." [Solution : Turn off any pop-up window blocker software or settings]

When I try to connect, I receive a message that the webcast isn't currently running. [ Solution ]

I'm stuck on a screen that says "Loading ... please wait." [ Solution ]

I can see the RealPlayer but no video plays and I hear no audio. [ Solution ]

An alert message pops up saying that the file cannot be found or I'm receiving a "Cannot Connect" error when I try to play the video/audio. [ Solution ]

I can see the RealPlayer but it's stuck on a green strip that says "Loading." [ Solution ]

I'm receiving a "Connection to server has timed out" error. [ Solution ]

 

Audio

I can see the RealPlayer but no video plays and I hear no audio. [ Solution ]

An alert message pops up saying that the file cannot be found or I'm receiving a "Cannot Connect" error when I try to play the video/audio. [ Solution ]

I can see the RealPlayer but it's stuck on a green strip that says "Loading." [ Solution ]

I can't hear any audio. [ Solution ]

The audio cuts in and out. [ Solution ]

The audio sounds distorted/fuzzy. [ Solution ]

 

Video

I can see the RealPlayer but no video plays and I hear no audio. [ Solution ]

An alert message pops up saying that the file cannot be found or I'm receiving a "Cannot Connect" error when I try to play the video/audio. [ Solution ]

I can see the RealPlayer but it's stuck on a green strip that says "Loading." [ Solution ]

The video looks blocky and is not smooth. [ Solution ]

"Ghosts" appear in the video. [ Solution ]

Video is distorted or will not play. [ Solution ]

I use dual mointors and I can't see video in my secondary monitor.
[Solution: If you use dual monitors, please use the primary monitor for viewing the video.]

 

Mac Users

I'm using a Macintosh computer and running into problems. [ Solution ]

 

Java and JavaScript

How do I enable JavaScript? [ Solution ]

How do I enable Java? [ Solution ]

 

 

If you still need help then submit a question.